Sheryl Canter

Bluetooth Mouse Losing Connection No More!

Microsoft Bluetooth Notebook Mouse 5000

Microsoft Bluetooth Notebook Mouse 5000

I have a Microsoft Bluetooth Notebook Mouse 5000 that I bought when I bought my new Thinkpad with built-in Bluetooth. At the time I was running 64-bit Vista and all was well. Then I upgraded to 64-bit Windows 7, and suddenly the mouse started constantly losing connection.

There was no detectable pattern. It would work fine for a while, and then start disconnecting all the time for no apparently reason. Sometimes it would not wake up after sleeping, but sometimes it would quit while I was using it. At first I got it going again by removing the mouse from the list of Bluetooth devices and then adding it back in. That took too much time. Then, by accident, I discovered that I could wake it up by opening my Bluetooth settings and toggling the checkbox “Allow Bluetooth devices to find this computer”. If it was off I’d turn it on, if it was on I’d turn it off. That was faster, but still a pain.

I searched the internet and found many similar complaints, but no solutions. Several sites suggested upgrading your Bluetooth drivers. There’s no new driver for the Microsoft mouse, but I updated the Thinkpad Bluetooth drivers. No joy. Then the other day the mouse started quitting on me every few minutes and in desperation I searched again. This time I found the answer. There are two separate settings that need to be changed.

Bluetooth Support Service Setting

Part 1 of the solution is buried in this Microsoft Knowledgebase article:

Connect a Bluetooth device that does not have or require a transceiver

And I quote:

How to make sure that the Bluetooth service is started

  1. Open the Microsoft Management Console (MMC) snap-in for Services. To do this, follow these steps.

     

    Windows Vista or Windows 7

    1. Click StartVista Start Button, copy and then paste (or type) the following command in the Start Search box, and then press ENTER: services.msc
    2. In the Programs list, click Services.

      Security Shield
      If you are prompted for an administrator password or for confirmation, type the password, or click Continue.

    Windows XP

    1. Click Start, and then click Run.
    2. Copy and then paste (or type) the following command in the Open box, and then press ENTER: services.msc
  2. Double-click the Bluetooth Support service.
  3. If the Bluetooth Support service is stopped, click Start.
  4. On the Startup type list, click Automatic.
  5. Click the Log On tab.
  6. Click Local System account.
  7. Click OK.
  8. If you prompted to restart the computer, click Yes.

My log on settings were okay, but my Startup Type was set to “Manual” rather than “Automatic”. I changed it, like so:

Bluetooth Support Services Properties

Bluetooth Power Management Setting

But sadly, my problem wasn’t solved. So then I tried something else. I opened up Device Manager, expanded “Bluetooth Radios”, and double-clicked on the device to open its Properties page – not the enumerator, the device.

Double click the device (highlighted), not the enumerator

Double click the device (highlighted), not the enumerator

Go to the Power Management page and clear the checkbox “Allow the computer to turn off this device to save power”. And finally, relief! No more disconnects. Apparently there is a bug in the power management of the Bluetooth driver under Windows 7.

Uncheck 'Allow the computer to turn off this device to save power'

Uncheck 'Allow the computer to turn off this device to save power'

I can’t say for sure that the first step of making the Bluetooth Support Service automatic is necessary, or just turning off power management would fix it. It doesn’t hurt to change it to automatic so I didn’t test this. If you test it, post your results. Are both changes needed, or do you just need to turn off power management to stop losing connection?

258 Comments

  1. Feby says:

    Fantastic, i have been struggling on this for few weeks now… thanks a ton!!

  2. Heath says:

    OMG. Thank you. THANK YOU. this is the ONLY site that has this solution, and it’s the only thing that worked. I was ~thisclose~ to going back to tethered mice. You are my hero. Seriously.

  3. Sami Zakaria says:

    Thank you again!

    This article has been really assistive. I was encountering Bluetooth disconnection issue with my JBL pulse. I could not find a solution till now. This has been awesomely helpful.

  4. Mike says:

    Thank you so much for solving the mystery! My machine is a Thinkpad T540P. I am experimenting with just changing the Intel Wireless Bluetooth Settings (your second step). I skipped the first step. So far so good! I had already returned one mouse thinking IT was defective. Seems the bluetooth driver IS the culprit. Many thanks for your help!

  5. moonborg says:

    these solutions didn’t work in Windows 8.1.

    We need an App or a registry tweak that can reconnect the mouse

  6. I don’t have the problem at all on Windows 8.1 – at least not on the Surface Pro. The annoying thing about the Surface Pro is that the WiFi driver keeps faulting and has to be uninstalled and reinstalled.

  7. Venkat says:

    Wow ! This an Excellent TIP. I too was annoyed by this bug

    Thanks

  8. Steve says:

    I didn’t have anything listed in the Management Console, but your step 2 worked a treat on its own. Thank you.

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