Sheryl Canter

Bluetooth Mouse Losing Connection No More!

Microsoft Bluetooth Notebook Mouse 5000

Microsoft Bluetooth Notebook Mouse 5000

I have a Microsoft Bluetooth Notebook Mouse 5000 that I bought when I bought my new Thinkpad with built-in Bluetooth. At the time I was running 64-bit Vista and all was well. Then I upgraded to 64-bit Windows 7, and suddenly the mouse started constantly losing connection.

There was no detectable pattern. It would work fine for a while, and then start disconnecting all the time for no apparently reason. Sometimes it would not wake up after sleeping, but sometimes it would quit while I was using it. At first I got it going again by removing the mouse from the list of Bluetooth devices and then adding it back in. That took too much time. Then, by accident, I discovered that I could wake it up by opening my Bluetooth settings and toggling the checkbox “Allow Bluetooth devices to find this computer”. If it was off I’d turn it on, if it was on I’d turn it off. That was faster, but still a pain.

I searched the internet and found many similar complaints, but no solutions. Several sites suggested upgrading your Bluetooth drivers. There’s no new driver for the Microsoft mouse, but I updated the Thinkpad Bluetooth drivers. No joy. Then the other day the mouse started quitting on me every few minutes and in desperation I searched again. This time I found the answer. There are two separate settings that need to be changed.

Bluetooth Support Service Setting

Part 1 of the solution is buried in this Microsoft Knowledgebase article:

Connect a Bluetooth device that does not have or require a transceiver

And I quote:

How to make sure that the Bluetooth service is started

  1. Open the Microsoft Management Console (MMC) snap-in for Services. To do this, follow these steps.

     

    Windows Vista or Windows 7

    1. Click StartVista Start Button, copy and then paste (or type) the following command in the Start Search box, and then press ENTER: services.msc
    2. In the Programs list, click Services.

      Security Shield
      If you are prompted for an administrator password or for confirmation, type the password, or click Continue.

    Windows XP

    1. Click Start, and then click Run.
    2. Copy and then paste (or type) the following command in the Open box, and then press ENTER: services.msc
  2. Double-click the Bluetooth Support service.
  3. If the Bluetooth Support service is stopped, click Start.
  4. On the Startup type list, click Automatic.
  5. Click the Log On tab.
  6. Click Local System account.
  7. Click OK.
  8. If you prompted to restart the computer, click Yes.

My log on settings were okay, but my Startup Type was set to “Manual” rather than “Automatic”. I changed it, like so:

Bluetooth Support Services Properties

Bluetooth Power Management Setting

But sadly, my problem wasn’t solved. So then I tried something else. I opened up Device Manager, expanded “Bluetooth Radios”, and double-clicked on the device to open its Properties page – not the enumerator, the device.

Double click the device (highlighted), not the enumerator

Double click the device (highlighted), not the enumerator

Go to the Power Management page and clear the checkbox “Allow the computer to turn off this device to save power”. And finally, relief! No more disconnects. Apparently there is a bug in the power management of the Bluetooth driver under Windows 7.

Uncheck 'Allow the computer to turn off this device to save power'

Uncheck 'Allow the computer to turn off this device to save power'

I can’t say for sure that the first step of making the Bluetooth Support Service automatic is necessary, or just turning off power management would fix it. It doesn’t hurt to change it to automatic so I didn’t test this. If you test it, post your results. Are both changes needed, or do you just need to turn off power management to stop losing connection?

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  16. Derek Hodovance says:

    Thank you so much – this was driving me nuts. I am running Windows 10 having the same issue you describe above with a Microsoft Arc Touch Bluetooth mouse. I found the Power Management setting under Device Manager / Bluetooth / Intel(R) Wireless Bluetooth(R). Unchecked the box you describe above and it solved my issue.

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