I recently switched over to Outlook 2010 from Outlook 2007 (I’m slow). I always disable the Junk E-mail filter in Outlook because I use something better: Popfile. But I was having trouble doing that in Outlook 2010. I selected the radio box for no filtering, but messages were still being directed to the Junk E-mail folder.
I took to the internet to search for an answer, and discovered that I was having this problem because I have multiple accounts, and Outlook 2010 handles junk mail filtering on a per-account basis. But there was mass confusion on how to access the settings for each account. There is no global setting area in the interface.
Even Microsoft MVPs on Microsoft sites were giving misinformation. Many were suggesting that people disable Junk E-mail in the registry. That didn’t sound right to me, and I didn’t want to do it. I do use some pieces of the Junk E-mail feature – the disabling of links and the safe/blocked sender lists. Plus, judging from peoples’ complaints, it seemed like the suggested registry tweak just disabled the interface and not the functionality!
After some frustration, I finally found the solution. You don’t have to send email to yourself from each account (I found that erroneous advice online), and it’s not related to whether your accounts all write to the same folder or to different folders (that misinformation came from a Microsoft MVP).
All that matters is what you have set as the default account. One by one, select each account in your account list as the default. Then go to the Outlook Home page (or right click on any message) and set your Junk E-mail Options to “No automatic filtering”. Each time you switch to a different account, you’ll see that the setting is still set to “Low” until you change it to “No automatic filtering”. When you have made each account the default just long enough to change the Junk E-mail setting, you can go back into your account list and change the default back to the account you actually want to use as the default.
I hope the interface has been improved in Outlook 2013. I haven’t seen it. Has it?