I keep encountering an annoying error message as I try to set up my new 64-bit Vista laptop. Often when I try to install a program, I’m told that another installation is already in progress and I must complete that one first. But no other installation is in progress, and simply rebooting doesn’t help.
I googled this problem, and found some complicated advice about failed installations and the Windows Installer Cleanup Utility. But I find that this error occurs when a program installs just fine in every respect except that it leaves the Windows Installer Service running.
There’s a easy way to fix this.
Right-click on the Computer icon, wherever it exists on your system, and select Manage. (I’m using the Classic Start menu, so the Computer icon is on my desktop. If you’re using the new Start menu, the icon is in the Start menu.) This opens the Computer Management utility.

Select Services, right click on Windows Installer in the list and select Properties. If you’re having the problem, the Windows Installer service is started, and the Stop button is disabled. Simply rebooting doesn’t stop the service. Here’s how you stop it.
In the Properties dialog, change Startup type to “Disabled”, click OK, and reboot your computer. This stops the service. After your computer reboots, again open Computer Management (right-click on Computer and select Manage), open Windows Installer Properties, and change the Startup type back to Manual. Now you’re good to go and can start a new installation.
Thanks, this was really driving me nuts, and all the other fixes I found either didn’t work, or were very complex.
This was driving me up a wall when my wireless had stopped working just hours before after a windows update. I came acrosse you web page and followed your directions and this worked remarkably! Thank You!!!
I followed all the steps but when i get to the “windows installer prop(local computer” it doesn’t allow me to change anything on the page.
Okay, after googling, the fourth link solved the problem for me (yours was first). It’s from the Sophos website, and following these steps solved it:
1. Open the Task Manager on the local computer (right-click the system tray and select ‘Start task Manager’)
2. Under the processes tab, select any processes named ‘msiexec.exe’ (there could be multiple entries) and then press ‘End Process’.
Hope this helps those for whom the tip above didn’t work.
while installing vs 2010 in xp sp3 windows installer 4.5 error showing
Same problem is troubling me with installation of my quick heal antivirus installation.
Everything is going right till properties of windows installer properties but drag down menu where I have to switch it to ‘disable’ is not highlighted/Accessible.
Help me with dat.
I’ve spent hours trying to find a resolution to the problem. Thank You — It worked.
On Windows 8, use the Task Manager, click “Details”, and end the msiexec process.
Worked perfect, Thanks =]
My problem is that every time i try to open a document done in word 2007 i first get boxes that say “configuring” then “installing” then an error has occurred and feature is no longer functioning properly- then run setup and select “repair.” i can still bring up the document by xing out these boxes and selecting “cancel.” how can i avoid going through this process each time? Thanks
Rick, posting in all-caps is the online equivalent of yelling. I edited your post to correct this. If you post again, please do it in sentence-case or lower case. Thanks.
Sheryl,I too have benefited by your insight. Thank you. This continues to be a recurring problem on my system. It is as if some unknown routine is messing with the internal system settings and leaving me with an apparently incomplete installation of “something”. Do you have any suggestions as to how to find the culprit?
The start up type is disabled for me. the manual mode is selected though , but I cannot change it. How do I go about it ?
Just another user reporting in that this worked for me perfectly. Thanks. A failed install was driving me batty.
My start up is also disabled stuck on manual and i cant change it either?
I can’t change anything in the properties window…so I’m wondering if I’ve done something wrong or…?
What do you do if you’re not the administrator
cant find the window installer, after I select services, I can only see all the programs that are active 🙁
Thanks Sheryl,
You are the Biz !
I had this prob for a year and have put it on the backburner.
Desperate to load a new program and had to face the ‘Another Installation’ nightmare.
I did not think it was Windows causing the problem !!
Thanks again
Norm
Hi Sheryl,
I have had this problem on all my end user clients for sometime now. Your fix is indeed a temporary solution, however EVERY client on my domain is having this problem and I can’t for the life of me work out how to resolve it domain wide. I can’t even push out new software to clients using Group Policy as the Windows Installer process is preventing any new installations from starting.
Any help would be greatly appreciated!
Cheers,
Phil.
Yuck! That’s an interesting problem.
If it were me, I’d start researching how this happens in the first place, to make sure it doesn’t happen again.
It hasn’t happened on any of my computers for a very long time. What OS are you running, and how many computers are involved?
God bless you!!! Thanks you’re amazing.
You are truly awesome and thank you for sharing. I had a particularly pesky xml update that needed to be installed as part of a rush security audit remediation. This problem was the only thing holding up progress, and your suggestion (elegant and simple, but totally logical) fixed an issue other couldn’t figure out….. and you made me look good in the mix.
Thanks again.
I’m glad I could help! 🙂
This worked! iTunes broke and I couldn’t uninstall or reinstall, and anyway, I’m so glad I found your solution. Thanks!
Hi,
I have Windows 8 and I frequently encounter this problem; I found though that if I go to my task manager (shortcut: ctrl + alt + del) I can go through the applications running in the background, I just right click on any windows installer applications and select end task and I’m good to go.
This worked like a charm! Thanks!
This worked for me. In my case, the service was set to manual and not started. I started the service, then ran the installer which immediately worked. Great job on the diagnosis!
Thank you very much……………………
I have tried to get the solution of this problems at many ways but it was failed. Am very much Thankfull to you.
it worked well!!! thanks.. gr8 post
thanks againnnnnnnnnnnnnnnnnnn 🙂
I use Windows 8.1 and the dropdown for Startup Type is greyed out.
It Worked.. It sure did.. worked.
It doesnt worked for me . i have gone through the said process. But the windows installer is already defaulted with manual only.. then also followed ur step sheryl,, the same error while installing “Skype” another installation is in progress.kindly help me out
Followed these instructions to the letter but still unable to get past the error. I’m trying to run HP’s Fax Setup for a LaserJet Pro 1212mf.
Thank that worked for me.
That error popped whe i was installing hamachi
Instead of reboot i restarted my computer
Thanks a lot! This worked for me.
this worked for me as well – thanks!
Hi Sheryl
I have windows 8.1. When I try to use your solution I find that the the properties dialogue box is completed ‘greyed’ out so i can’t select anything. This whole function has been disabled. Do you have any idea what I can do?
Thanks
Jack
My properties list for windows installer is grey and cannot disable
This is so helpful! thank you so much!
I tried to install Quicken 2014 but had this same problem. No other programs or installers were running!!! I wasted 3 hours until I found your blog and advise. I followed it and it worked! Very helpful. Thank you very much!!!
Had trouble for months with Windows Installer. Your instructions have solved the problem when Microsoft would offer no help, thanks so much.
thanks, it worked to me for installing the new nvidia’s driver.
Thank you so much! it worked
it works!!…thank you so much!! and you explain it very well.
wow it worked like a charm , thanks a lot dude….
I’m not sure what my problem is, but when I googled it brought up this solution. I am simply trying to open a word document and I get the message “Window Installer” “Another Installation is already in progress. Complete that installaton before prodeeding with this install”. I get this message with every word doc I try to open.
I tried it the way you described, but at the windows installer properties all of the options are grey and I can’t use them.
How can I fix it now?
Great, worked for me. Should’ve remembered that this is how you do it. Thanks.